HomeSolutionsCustomer Chatbot

An AI chatbot that lives on your website, answers customer questions, searches your live inventory, schedules test drives, and captures qualified leads — all without your team lifting a finger.

Real conversations your chatbot handles — from first question to booked appointment.

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Add an AI chatbot that knows your inventory, speaks your customers' language, and books appointments while you sleep.

Key Features & Benefits

  • Connect Your CRM — The chatbot plugs into your Desk2Deal instance automatically. Your inventory, pricing, hours, and locations sync in real-time — no CSV imports or manual work.
  • Embed on Your Site — Add a single line of code to your website. The chat widget appears in the bottom-right corner, matching your brand colors. Works on any website platform.
  • Start Capturing Leads — Every conversation is a potential sale. Leads flow directly into your CRM with full context — vehicle interests, budget, trade-in details, and conversation transcripts.

Frequently Asked Questions

How does the chatbot connect to my dealership data?

The chatbot connects directly to your Desk2Deal CRM inventory, pricing, and location data through secure APIs. When a customer asks about available vehicles, the bot queries your real-time inventory — no manual updates needed. Your data stays isolated and secure within your company boundaries.

Can customers schedule test drives or appointments?

Yes. The chatbot can show available time slots, collect customer contact details, and create appointments directly in your CRM. Your team gets instant notifications, and the appointment syncs with your dealership calendar automatically.

Does it work on our existing website?

The chatbot embeds via a simple script tag on any website. It works on WordPress, Wix, Squarespace, custom sites, and even your Desk2Deal-powered dealership storefront. It also works on Facebook Messenger and can be integrated with WhatsApp.

How does vehicle comparison work?

When a customer is interested in multiple vehicles, the bot builds side-by-side comparison tables with specs, pricing, mileage, photos, and financing estimates. It helps guide purchase decisions without requiring a salesperson's time.

Can it capture leads even after hours?

Absolutely. The chatbot works 24/7/365. It qualifies leads by collecting name, phone, email, vehicle interest, budget range, and trade-in details. Every lead is automatically created in your CRM with full context — ready for your sales team in the morning.

Is the chatbot available in Spanish?

Yes. The chatbot supports English and Spanish, automatically detecting the customer's preferred language. This is especially important for dealerships serving bilingual communities.

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